Great Ocean Road Escapes
Terms & Conditions:
Any booking made with Great Ocean Road Escapes is conditional to guests having read and understood the following Terms & Conditions.
All bookings must be confirmed via email.
All bookings are subject to negotiation and approval by the owners. A booking may be cancelled or altered by ‘Great Ocean Road Escapes’ or the owner at any time.
In the event of this occurring Great Ocean Road Escapes will endeavour to find alternative accommodation or refund all monies paid by you & have no further responsibility. It is the responsibility of the guest to ensure that the information on your confirmation form is correct. This includes dates booked and amounts charged. Credit Card details are required in the event of any damage to property prior to keys being available for collection.
Payment Of Booking
A minimum of 50% deposit of the total tariff is required upon booking.
If a booking is made within the month of the booking date, the full amount is required. The balance must be paid no later than 14 days prior to arrival for advance bookings in following months.
Great Ocean Road Escapes’ may cancel the booking if full payment hasn’t been made 14 days prior to arrival regardless of whether or not a deposit has been paid.
We accept credit card (Visa & Mastercard).
* Please note that all booking incur a non-refundable Booking Fee of $30.00
Of which $1 of every fee is donated to a local community organization.
Arrival and Departure
Check in is 3pm and check out is 10am on the day of departure, unless alternately organized with Great Ocean Road Escapes.
Animals are not permitted in any of our properties, unless the property is deemed pet friendly & it has been previously arranged with Great Ocean Road Escapes to bring you pet with you.
Guests staying at properties listed by Great Ocean Road Escapes occupy the premises at his/her own risk, and Indemnifies Great Ocean Road Escapes & the owner against any liability, that may result in injury or loss suffered by any person.
‘Great Ocean Road Escapes’ does not accept liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly or by other events which are beyond our control. These include & are not limited to civil disturbance, any natural disaster or extreme weather conditions, any faulty equipment or accidents. We will endeavor to rectify any reports of the above problems by the appropriate means of people responsible, if notified during your stay. We will not offer a discount on the rental if we cannot arrange a repair during your stay.
All personal information that you provide to ‘Great Ocean Road Escapes’ will be kept confidential & only be used by us to respond to your enquiry & offer you our services.
Most properties have a 2 night minimum booking. Long weekends and public holidays often require longer.
Please check on each property page for associated tariffs.
Christmas/January holiday period.
Holiday tariffs apply from mid-late December until the end of January. During this time all properties have a minimum stay of 7 nights, and they have varied minimum booking based on the size of the property. We also require back-to-back bookings and cannot take bookings for arrival or departure on a Public Holiday. Please refer to the tariff table on each property page for details.
Smoking is not permitted in any of our properties.
Some of our properties rely on tank water. We ask that you be mindful of your water usage and suggest you take your own drinking water with you.
You must tell us if you have extra guests stay with you at the property, even if it is only for one night. All prices are based on the amount of guests staying at the property per night. All people over the age of 2 years of age are counted as a guest. Infants sleeping in their own, or provided, port-a-cots do not incur a tariff.
In the event that additional guests do stay - ‘Great Ocean Road Escapes’ reserves the right to charge to the credit card, the reasonable cost for the additional guests as per the ‘Booking Tariffs’ displayed on each property’s webpage listing.
While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not ‘meet’ your style. To reduce the risk of this happening, please study the pictures and description of the property on the Great Ocean Road Escapes Website (www.greatoceanroadescapes.com.au), and ask us for details before you book.
If any key, lock, security device or other goods belonging to a rental property is lost or damaged, payment to repair/replace the item is the responsibility of the guest.
In the event that a property is not left in a reasonably clean, neat and tidy state upon departure, the guests agree to an excess cleaning charge. For example, cleaning up any excess sand, dirt, mud from floors; all dishes to be cleaned and all items back in their original places; all furniture to be returned to its original place; spillages are cleaned and any serious stains are reported to ‘Great Ocean Road Escapes’.
For pet friendly properties, all mess/hair/fur/excrement etc is to be totally cleaned and removed prior to departure. Please note that all linen is sent away to be commercially laundered, so please don’t put in washing machine before you leave.
In the event that any property is damaged maliciously, or beyond normal wear and tear, or in the event that property belonging to the accommodation owner is lost or taken during the course of booking – ‘Great Ocean Road Escapes’ reserves the right to charge to the credit card,
or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.
In the event that any property is left behind by the guests - a service fee of $40.00 applies to return the property.
Tariffs are subject to change without notice.
If cancellation occurs less than 30 days to arrival date, the full amount is refundable only if another guest re books the dates of your booking again. If the dates are not re booked, then the full amount is retained.
The service fee will not be returned.
It is the guests responsibility to read all terms and conditions prior to making a booking.